SOE | Frequently Asked Questions

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1. Why don't I have some of the software listed in Base Software?
   
   
2. How do I check my SOE version?
   
   
3. Do I have to use the QUT SOE?
   
   
4. Do I have to pay for any licensing?
   
   
5. Has the software been tested?
   
   
6. How do I get the SOE installed?
   
   
7. How often is the QUT SOE updated?
   
   
8. Is it recommended that I update to the latest SOE?
   
   

1. Q. Why don't I have some of the software listed in Base Software?
   
   A. Check that your version of the SOE is the current version. You may have an older version. If not, call the Help Desk to have this software installed if needed.
   
   
2. Q. How do I check my SOE version?
   
   A. If you have kept the original wallpaper, the version is in the upper right hand corner of the image.
   
   
3. Q. Do I have to use the QUT SOE?
   
   A. The SOE is designed and created with input from all the university divisions and faculties’ representative within the SOE Management Team. It consists of software that is used by majority of QUT staff. It is highly recommended that you use the QUT SOE.
   
   
4. Q. Do I have to pay for any licensing?
   
   A. No, all QUT SOE software is site licensed
   
   
5. Q. Has the software been tested?
   
   A. Yes, the SOE has been tested on all Standard Offer Arrangement PC’s
   
   
6. Q. How do I get the SOE installed?
   
   A. You must call your helpdesk and log a job.
   
   
7. Q. How often is the QUT SOE updated?
   
   A. The software is updated every 6 months, and released at the 1st of June and 1st of December of each year.
   
   
8. Q. Is it recommended that I update to the latest SOE?
   
   A. This will depend on you specifications of your PC. Your PC must meet the minimum specifications of the latest SOE. There are some advantages in upgrading to the latest SOE, these include; Compatibility with other software, and common version being used within the university for support benefits