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Help Information for QUT Staff members

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IT Helpdesk

Staff should contact the IT Helpdesk on 3138 4000 or email ithelpdesk@qut.edu.au if you require any assistance with the QUT Dial-in service.

IT Helpdesk will provide:

  • Full support with any Operating System and software included in QUT's Standard Operating Environment.

  • Limited help will be provided in any Operating System and software that is not included in QUT's Standard Operating Environment.


  • In addition, should a fault lie with the software on your QUT provided computer, you may also need to contact you local Computing Support Officer to have programs/software from QUT's Standard Operating Environment reinstalled.

WARNING:

Staff members should not install any software that is not included in QUT's Standard Operating Environment on their office computers.