Client Satisfaction Results


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Each year the HPC & Research Support Group send out a short survey to registered users of their services, which include QUT Central facilities such as Sirius (QUT's HPC system), seminars, training, software (e.g. Matlab) labs for researchers which have a range of workstations and other facilities (e.g. data visualisation, 3D scanning, colour printing, PC's), access grid, consultation and assistance.

From the information supplied, the HPC & Research Support Group can assess their performance for each year and ways to improve their services. Also detailed below are the Data Analysis and Statistical training satisfaction results for training sessions provided by Ray Duplock.

The majority of survey results have praised the excellent service provided by the HPC & Research Support Group. Several comments have also been made about upgrading the facilities, providing more storage space for researchers and providing additional training. Our facilities are regularly upgraded and maintained so that we can continue to provide cutting edge hardware, software and services for students and researchers.

HPC & Research Support Satisfaction Results

The Question:

Over the last year, how satisfied have you been with the overall service you've received from the HPC & Research Support group?

Number of responses: 352007
Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied	Comments *
66%	34%	0	0	Outstanding Service! Keep up the great work :) Increase the disk space available for each research student

Number of responses: 252005
Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied	Comments *
76%	24%	0	0	Excellent Service You guys look after me! More storage space No complaints at all :)

Number of responses: 202004
Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied	Comments *
74%	26%	0	0	Great team, great response time & excellent support Provide training courses for the software packages such as Matlab Nothing else, you really seem to do it all!

Number of responses: 132003
Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied	Comments *
85%	15%	0	0	Helpful & knowledgable staff Always helped with queries effectively and done so in a friendly enthusiastic manner Keep up the good work guys and gals!

Number of responses: 82002
Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied	Comments *
88%	12%	0	0	Upgrade facilites As long as you have Matlab, I have no complaints! A mini bar and and some snacks perhaps.. (Just kidding)

Number of responses: 412001
Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied	Comments *
54%	46%	0	0	Excellent Service More hands on sessions & training courses Continue to place material on the web for ease of access

Data Analysis and Statistics Satisfaction Results

During each of the Data Analysis and Statistical training sessions provided by Ray Duplock, a satisfaction questionnaire is distibuted and the results are detailed below.

A selection of comments from people who attended Ray's quantitative workshops in 2007 are also provided.

2007
Total Number of Attendees	Overall Satisfaction
32	92.4%

2005
Total Number of Attendees	Overall Satisfaction
285	93%

2004
Total Number of Attendees	Overall Satisfaction
42	88.5%

2003
Total Number of Attendees	Overall Satisfaction
13	86%

2002
Total Number of Attendees	Overall Satisfaction
31	90.1%

2001
Total Number of Attendees	Overall Satisfaction
117	89.7%

2000
Total Number of Attendees	Overall Satisfaction
41	90.8%

A selection of comments from people who attended Ray Duplock's quantitative workshops during 2007 ...

What did you find most useful about today's session?

"Use of plain English to explain somewhat technical terms / approaches"
"Everything - it was an excellent overview"
"A very refreshing session - very well presented"
"The clarification of quantitative terms and procedures. well paced and cohesive in explanation & delivery, questions were respected and responses were thoughtful and thorough, It was very relevant and meaningful, Ray is a knowledgeable and strong teacher."
"Ray's careful presentation & preparation"
"Ideas of an expert with many years of experience"
"The clarification of the requirements of surveys & very detailed discussion of the survey procedure overall provoked some good questions from the group and the responses were again thoughtful and informative"
"Various issues we should pay attention to the design and implementation of surveys - very useful"
"Approachable speaker who was exceptionally knowledgeable"

Other comments?

"Great job of explaining"
"Thanks for the biscuits and lollies"
"Great - learnt a lot!"
"Wonderful presentation, easy to understand, thank you!"
"Thanks very much for careful preparation and energy in presentation"
"Ray is an enthusiastic presenter - and the coffee and tea kept us going. Thanks!"

* a selection of the best and worst comments have been chosen from survey responses.

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