Rules, Policies & Standards


Governance
	Project Management
	IT Service Management
	Web Governance
	Systems Development

	Quality Management

	Change Management
	Continuous Improvement Program

	Policies & Standards
	Commitees, Groups and Working Parties
	Forms

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Below is a list of QUT IT standards, policies and frameworks that must be adhered to by all QUT staff and students, or an exception sought. Reasonable exceptions will be welcomed and readily given.

Rules	Description	Manager	Exceptions
QUT Wide IT Policy - MOPP
Approval, Authority and Review Date included within associated policy
Email policy	The Email Policy outlines user responsibility and appropriate usage of university email accounts.	Ross Gorham
QUT Information Facilities Rules	QUT students and staff must comply with security measures for the protection of information facilities, including physical spaces and information technology networks, systems, services or data.	Don Caruana	None
Information Systems Security Policy	This policy addresses security issues related to the ownership, integrity and accessibility of information, and risks associated with the use of computers and networks for storing, transferring and processing information.	Barry Lynam
Web page and server policy	This policy addresses requirements for QUT websites and servers including Web Governance Framework, corporate ID and domain names.	Executive Officer, TILS	Exceptions must be approved in writing by the DVC (TILS).
ITS Policy
Approval, Authority and Review Date included within associated policy
Application Administration Policy	Managing Central Host access required by application administrators.	Don Caruana/Greg Palmer	None
Building Network Design (NSP024)	To define QUT network design guidelines for network engineering staff when installing network equipment into building Network data centres and wiring rooms.		All exceptions must be submitted in writing to Network Services Planning, Design and Standards Group via email pdsg@qut.edu.au.
Copyright File Logging Policy	Procedures for logging and managing potential copyright violations.	Alison Davis	There are no formal exceptions for the Copyright file logging policy. Enquiries to dmi-dec@qut.edu.au.
Corporate Subnet Policy	Provides a logical management structure for the corporate network address space. The policy was developed to streamline firewall rules, enhance system management, enable host security.	Don Caruana/Greg Palmer
Email List Naming Standards	This policy is intended as being the definitive standards policy on list naming at QUT.
Network Port Standard (NSP005)	This Network Standards policy defines what network port settings can be used with the QUT Network.	Ted Mync	Network Services Planning, Design and Standards Group via email pdsg@qut.edu.au. Before an exemption is sought it must have the approval from senior management in the relevant faculty of division.
QUT Access Grid Usage Policy	The QUT Access Grid policy outlines access, user responsibility, hours of operation, charges and management of this service.	Joe Young	Exceptions must be made in writing to Director, ITS.

QUT Wireless Policy (NSP002)	Any wireless network acknowledge that the wireless network is a potential security risk. QUT has developed a network architecture that balances security and ease of use.	Network Services Planning, Design & Standards Group	Exceptions must be made to the ITS Director, Neil Thelander
QUT Web Manual	The Web Manual includes a set of standards, policies and guidelines for the management of QUT website and content. Web page and server policy states that all websites must follow corporate identity, accessibility and other standards as outlined in the QUT Web Manual.	Jodie Stuart	Exceptions must be approved in writing by the Deputy Vice-Chancellor (Technology, Information and Learning Support) in consultation with the Director, Marketing and Communication;
Domain name policy	All organisational unit home pages and web pages must use the qut.edu.au/qut.com domains. Exceptions must be approved in writing by the Director, Marketing and Communication.	Jodie Stuart	QUT Marketing and Communications Director.
Frameworks
Project Management Framework	VCAC endorsed project management approach to be used for all projects unless there is an existing alternate substantial framework in place.	Warren Fraser	Significant exceptions would be submitted to the DVC (TILS) through the Project Portfolio Office by email.
Systems Development Framework	This framework provides a guideline to the standard and systematic steps involved in the development and/or implementation of an information system.	Joe Dascoli	N/A
Service Management Framework	The Service Management Framework has been prepared to provide a practical guide for implementing and maintaining ICT services at QUT.	Avril Grant	All enquiries about exceptions can be directed to Avril Grant.
Web Governance Framework	The Web Governance Framework defines the necessary processes, staff roles and responsibilities, which must be adopted to ensure that websites and web content are appropriately governed.	Avril Grant	Refer to section 2 of the Web Governance Framework.
ITS Internal Guidelines, Procedures

Confidentiality Agreement	ITS staff have a responsibility to preserve the confidentiality of client information and refrain from any form of disclosure, either inadvertently or deliberately at all times, by observing appropriate care and attention.	Neil Thelander
Daily Event Co-ordinator (DEC) Policy	The Daily Event Coordinator (DEC) is to ensure appropriate coordination of issues.	Avril Grant for ITS	None
Guidelines for Access to IT System Logs	The various applications and systems comprising the QUT IT environment generate logs of information as part of their normal operation. It is recognised that there are some circumstances where access is required. This policy outlines under what circumstances this information will be accessed.		Neil Thelander
Guidelines for Submission for AMP IT Funding	Governance process for AMP (IT) funding.	Warren Fraser	The DVC (TILS) through the Project Portfolio Office by email.
Hardware Pricing & Information	Ordering and optional procedures for Hardware Standing Offer Arrangement.	Alison Davis	Exceptions must be made in writing to qut.soa@qut.edu.au
Innappropriate Access of Private Information (Access & Group Management) Guidelines	QUT staff and students are governed by the Manual of Policies and Procedures (MOPP). Access to information systems is granted on a "least privilege principle " in accordance with the Information Systems Security policy (MOPP F/1.2).	Joe Dascoli
IT Equipment Purchase Exception Guidelines	Detailed description of how to apply for an exception to the SOE.	Alison Davis	Exceptions must be made in writing to qut.soa@qut.edu.au.
ITS Corporate Communication Policy	Policy relating to the development of ITS branded publications and communications	Avril Grant	Nil
Package Creation Prerequsites	Timelines and information required for SMS package creation.	Alison Davis
Student Messages - Communication Guidelines V2	The messages portlet document has been developed in consultation with Claron Driscoll and staff, it summarises what types of messages and the process by which these messages can be populated into the QUT Virtual message portlet.	Joe Dascoli
Software Pricing Information	Details of standard and optional software and how to purchase it.	Alison Davis
Further ITS Documentation
QUT's Position on the Use of Skype	Outlines QUT's position on the use of Skype as a communication application at QUT to conduct QUT business.	Ross Gorham
Skype Risks	Outlines the risks associated with the use of Skype as a communicaiton application.	Ross Gorham

Rules, Policies & Standards

QUT Wide IT Policy - MOPP

ITS Policy

Frameworks

ITS Internal Guidelines, Procedures

Further ITS Documentation