QUT IT Change Management


Governance
	Project Management
	IT Service Management
	Web Governance
	Systems Development
	Quality Management

	Change Management
		Change Request - Approval to Implement
		Change Request - Approval to Build
		Change Category Matrix
		ITS Service Change Management Group (SCMG)
		Technical Infrastructure Development Group (TIDG)
		Change Advisory Board (CAB)
		QUT ITSM Change Management Reference Guide
		Maintenance window
	Continuous Improvement Program

	Policies & Standards
	Commitees, Groups and Working Parties
	Forms

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QUT adheres to the IT Service management principles to govern it's IT change management processes.

"The goal of the Change Management process is to ensure that standardised methods and procedures are used for efficient and prompt handling of all IT changes in order to minimise the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organisation" (Service Support, CCTA, 2000)

Process

IT changes are defined, approved, implemented and supported through the use of local Service Change Management Groups (SCMG), Technical Infrastructure Development Group (TIDG) and the QUT Change Advisory Board (CAB).

How the QUT IT Change Management Processes All Fit Together:

(refer to change category matrix to determine classification of change)

Change Management Process