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The Service Portfolio Office provides leadership in client service excellence by managing the quality standards of all services and information provided by ITS to the QUT community. They do this by ensuring the university community has timely access to services and accurate information and advice at all times.
This team aims to establish excellent working relationships with staff at all levels across ITS and directly contributes to the achievement of the department's objective of establishing effective client partnerships. They work closely with ITS managers to understand their clients business and IT requirements, and manage client expectations in a dynamic environment.
Business Relationship Managers are able to establish excellent working relationships with clients at all levels within the university based on trust, openness, and an ability to communicate highly technical concepts to non-technical users in a manner that builds shared understanding of client needs, issues, and IT service capacity.
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