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Web Web page
PDF Portable Document File (PDF)
Windows Media Player File Media file
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Service

Format

 
IT Services Guides   
Staff and Student IT Services Guide
Web
 
Click to request a hard copy
 
QUT Virtual
Student        

QUT Virtual - Student Quick Reference Guide

Web

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QUT Virtual - Resume Builder Quick Reference Guide
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PDF [390KB]
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Click to request a hard copy
QUT Virtual - Student ePortfolio Quick Reference Guide
Web
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Click to request a hard copy
         
Staff        
QUT Virtual - Staff Quick Reference Guide
Web
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QUT Virtual Orientation Planner – Search (for Staff) -
PDF[140KB]
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QUT Virtual Orientation Planner Administration – Create an Event (for Staff) -
PDF[527KB]
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PORTIA Quick Reference Guide (A3 version)

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PDF [905KB]
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PORTIA Quick Reference Guide (A4 version)

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PDF [905KB]
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StaffConnect Quick Reference Guide

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PDF [170KB]
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Click to request a hard copy

         
Email
Outlook 2007 Quick Reference Guide -
PDF[280KB]
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Outlook Web Access (OWA) - Getting Started - PDF[90KB] - -
Entourage 2004 Quick Reference Guide - PDF[731KB] - -
Outlook 2003 with Enterprise Vault - PDF[255KB] - -
Outlook 2003 with Enterprise Vault (Advanced) -
PDF[268KB]
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Outlook 2003 Extended Quick Reference Guide -
PDF[184KB]
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Outlook 2003 Manual (full comprehensive manual or by individual chapters) Web      
Creating Advanced Rules in Outlook 2003     Windows Media Player File (19.8MB)  
Creating Basic Rules in Outlook 2003     Windows Media Player File (19.5MB)  
Managing Your Enterprise Vault     Windows Media Player File (14.6MB)  
Outlook Web Access     Windows Media Player File (10.9MB)  
Performing a Name Search     Windows Media Player File (18.3MB)  
Sending Email     Windows Media Player File (24.8MB)  
TRIM Information regarding Exchange/Enterprise Vault -
[64KB]
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Student Email: email@connect Web      
Information Sheet for Staff on Student Email (December 2009) - PDF[83KB]    
Introduction to Fileshare
Web
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"Phishing" - fraudulent email messages
Web
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Reducing SPAM
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PDF [37KB]
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Email Management Best Practice
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PDF [630KB]
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Email Etiquette Best Practice
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PDF [255KB]
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Outlook and Calendar Technical Guide
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PDF [430KB]
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Email List Naming Standards
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PDF [30KB]
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Interim Guidelines for Managing Electronic Records and Documents
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PDF [34KB]
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Calendar
Calendar Outlook 2007 Quick Reference Guide
PDF[505KB]
Calendar Outlook Web Access (OWA) Quick Reference Guide  

PDF[210KB]

   
Calendar Outlook Web Access (Light) Quick Reference Guide
(For clients using a dialin connection, or Linux, or Mac computers)
 

PDF[285KB]

   
Calendar Quick Reference Guide - Entourage 2004
(for clients using Mac computers)
  PDF[200KB]    
Calendar Outlook 2003 Quick Reference Guide   PDF[182KB]    
Outlook Manual Chapter 11 - Working with the Calendar -
PDF [681KB]
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Outlook Manual Chapter 12 - Appointments and Events

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PDF [814KB]
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Outlook Manual Chapter 13 - Scheduling Meetings -
PDF [634KB]
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Outlook Manual Chapter 16 - Managing Another User's Calendar   pdf document [577KB]    
Instructions to Adjust Calendar Viewing Permissions
(includes Outlook 2003, Outlook 2007 and Entourage 2004)
  pdf document [192KB]    
 
Telephones
IP Telephone Handset 4018 - Cheat Sheet
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PDF [62KB]
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IP Telephone Handset 4028 - Cheat Sheet

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PDF [128KB]
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IP Telephone Handset 4028 - User Manual
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PDF [4.6MB]
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IP Telephone Handset 4038 - Cheat Sheet
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PDF [124KB]
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IP Telephone Handset 4038/4039/4068 - User Manual
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PDF [4.8MB]
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IP Telephone Handset 4068 - Cheat Sheet
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PDF [253KB]
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Telephone Handset User Guide - Premium Reflexes
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PDF
[108KB]

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Telephone Handset User Guide - Advanced Reflexes

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PDF
[191KB]
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Telephone Handset User Guide - IQ560E Analogue
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PDF [894KB]
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Telephone User Guide - Tent Card
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PDF [143KB]
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Click to request a hard copy
Telephone Headset - Configuration and User Guide
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PDF [85KB]
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Click to request a hard copy
Voice Mail - Telephone Quick Reference Guide
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PDF[298KB]
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Click to request a hard copy
Voice Mail - Wallet Card
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PDF [111KB]
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Click to request a hard copy
Phone Book Administrators - Quick Reference Guide

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PDF [37KB]
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Smartphones
iPhone Quick Reference Guide
Web
PDF [327KB]
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Microsoft Windows 7
Getting around the desktop
PDF [327KB]
Windows Media Player File (21MB)
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Personalising your PC  
PDF [745KB]
Windows Media Player File (17MB)
 
Finding files  
PDF [602KB]
Windows Media Player File (17MB)
 
Using Email & the Internet  
PDF [876KB]
Windows Media Player File (20MB)
 
Changing Windows 7 settings  
PDF [717KB]
Windows Media Player File (18MB)
 
Microsoft Office 2007
Microsoft Office 2007
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PDF [123KB]
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Microsoft Access 2007
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PDF [224KB]
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Microsoft Excel 2007
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PDF [176KB]
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Microsoft Powerpoint 2007
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PDF [143KB]
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Microsoft Word 2007
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PDF [148KB]
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Microsoft Outlook 2007
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PDF [271KB]
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Web Development  
Using & Administering Contribute CS3 (Comprehensive) - PDF [5.31MB]
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Using & Administering Contribute 3 - PDF [3.48MB]
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Using Contribute within the QUT Environment - PDF [69KB]
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Contribute Demonstration Videos
Web
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Editing Guides
Web
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Off Campus Access  
Eduroam
Web
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Global Roaming
Web
PDF [343KB]
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Secure Access Services (SAS)
Web
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QUT Dial-In
Web
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Assessment Systems and Services 
AMS - Unit Co-ordinator - Quick Reference Guide
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PDF[399KB]

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AMS - Head of School - Quick Reference Guide -
PDF[710KB]
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AMS - Import Final Grades - Quick Reference Guide - PDF[81KB] - -
AMS - Grade Centre Transfer to AMS - Quick Reference Guide - PDF[260KB] - -
AMS - Guidelines to Grade CentreTransfer to AMS - PDF[233KB] - -
AMS - FAQ's (General) - PDF[120KB]
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AMS - FAQ's (Unit Co-ordinator) - PDF[175KB]
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AMS - FAQ's (Administrators) - PDF[222KB]
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AMS - FAQ's Final Review Process - PDF[580KB] - -
AMS - Creating Unit Plan    
Windows Media Player File[1.14MB] *
* no audio
AMS - Enter results and unit approval    
Windows Media Player File[1.63MB] *
* no audio
Guidance on applying roles in AMS - PDF[108KB] - -
Assessment Flow by Role - PDF[164KB] - -
Curwen Results System - Quick Reference Guide Web

PDF [66KB]

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(Please contact the IT Helpdesk to arrange installation of the Curwen software)
 
Academic Database
Academic Database User Guide - Unit Outlines - PDF[1.14MB] - -
Academic Database User Guide - Courses and Study Areas - PDF[954KB] - -
 
Internet Access Service
Internet Access Service Quick Reference Guide
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PDF[153KB]
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Enable Pop Ups Guide - Internet Explorer 6/7 Web - - -
Enable Pop Ups Guide - Firefox Web - - -
Enable Pop Ups Guide - Safari Web - - -
 
IT Security
IT Security

Web

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Genesys
Call Centre Pulse+ User Guide
(Source: Nexus Training Solutions)
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PDF [108KB]
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Configuration Manager User Guide
(Source: Nexus Training Solutions)
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PDF [301KB]
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CC Analyser Canned Reports
(Source: Genesys Telecommunications Laboratories)
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PDF [140KB]
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QUT Softphone User Guide
(Source: Integ)
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PDF [292KB]
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CC Analyser User Guide
(Source: Nexus Training Solutions)
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PDF [166KB]
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Genesys Operations Manual
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PDF [67KB]
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IT Service Management
Daily Event Coordinator (DEC) Quick Reference Guide  
PDF [37KB]
   
ITSM Frontrange Incident Overview
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PDF[952KB]

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ITSM Frontrange Problem Overview
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PDF [1MB]
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Incident Management Quick Reference Guide
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PDF [377KB]
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Training Exercise Files
Below are the training exercise files and keyboard shortcuts which accompany the manuals which are issued at the training courses provided by IT Services.
Adobe Acrobat 9 Professional
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Macromedia Dreamweaver MX

Training material [1858KB]

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Microsoft Excel 2007
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Microsoft Outlook 2007 Training material [1.40MB] - - -
Microsoft PowerPoint 2007
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Microsoft Project Training material [710KB]      
Microsoft Visio 2007 Training material [9MB]      
Microsoft Word 2007

Training material [18.0MB]

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