| Service |
Format
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| |
| |
| Staff and Student IT Services Guide |
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| QUT Virtual - Student Quick Reference Guide
|
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|
QUT Virtual - Staff Quick Reference Guide
|
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|
PORTIA Quick Reference Guide (A3 version)
|
- |
 [905KB] |
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PORTIA Quick Reference Guide (A4 version)
|
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[905KB] |
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Student ePortfolio Quick Reference Guides |
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|
|
|
Resume Builder Quick Reference Guide |
- |
[390KB] |
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|
StaffConnect Quick Reference Guide
|
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[170KB] |
- |
|
| QUT Virtual Orientation Planner – Search (for Staff) |
|
[140KB] |
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|
| QUT Virtual Orientation Planner Administration – Create an Event (for Staff) |
|
[527KB] |
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| |
| |
| Outlook 2003 with Enterprise Vault |
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[255KB] |
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| Outlook 2003 with Enterprise Vault (Advanced) |
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[268KB] |
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| Outlook 2003 Extended Quick Reference Guide |
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[184KB] |
- |
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| Outlook Web Access (OWA) - Getting Started |
|
[90.9KB] |
|
|
| Entourage 2004 Quick Reference Guide |
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[731KB] |
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| Outlook 2003 Manual (full comprehensive manual or by individual chapters) |
|
|
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| Creating Advanced Rules in Outlook 2003 |
|
|
 (19.8MB) |
|
| Creating Basic Rules in Outlook 2003 |
|
|
(19.5MB) |
|
| Managing Your Enterprise Vault |
|
|
(14.6MB) |
|
| Outlook Web Access |
|
|
(10.9MB) |
|
| Performing a Name Search |
|
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(18.3MB) |
|
| Sending Email |
|
|
(24.8MB) |
|
| TRIM Information regarding Exchange/Enterprise Vault |
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[64KB] |
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| WebMail Direct Quick Reference Guide |
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[164KB] |
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|
| Introduction to Fileshare |
|
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| "Phishing" - fraudulent email messages |
|
- |
- |
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| Reducing SPAM |
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[37KB] |
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| Email Management Best Practice |
- |
[630KB] |
- |
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| Email Etiquette Best Practice |
- |
[255KB] |
- |
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| Outlook and Calendar Technical Guide |
- |
[430KB] |
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| Email Decision Maker |
|
[185KB] |
- |
|
| Email List Naming Standards |
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[30KB] |
- |
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| Interim Guidelines for Managing Electronic Records and Documents |
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[34KB] |
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| |
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| Calendar Quick Reference Guide - Outlook 2003 |
|
[182KB] |
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| Calendar Quick Reference Guide - Outlook 2007 |
|
[505KB] |
|
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Calendar Quick Reference Guide - Entourage 2004
(for clients using Mac computers) |
|
[88KB] |
|
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| Calendar Quick Reference Guide - Outlook Web Access (OWA) |
|
[326KB] |
|
|
Calendar Quick Reference Guide - Outlook Web Access (Light)
(For clients using a dialin connection, or Linux, or Mac computers) |
|
[279KB] |
|
|
| Outlook Manual Chapter 11 - Working with the Calendar |
- |
[681KB] |
- |
- |
Outlook Manual Chapter 12 - Appointments and Events |
- |
[814KB] |
- |
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| Outlook Manual Chapter 13 - Scheduling Meetings |
- |
[634KB] |
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| Outlook Manual Chapter 16 - Managing Another User's Calendar |
|
[577KB] |
|
|
Instructions to Adjust Calendar Viewing Permissions
(includes Outlook 2003, Outlook 2007 and Entourage 2004) |
|
[192KB] |
|
|
| |
| Telephones |
| IP Telephone Handset 4018 - Cheat Sheet |
- |
[62KB] |
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| IP Telephone Handset 4028 - Cheat Sheet |
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[128KB] |
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| IP Telephone Handset 4028 - User Manual |
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[4.6MB] |
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| IP Telephone Handset 4038 - Cheat Sheet |
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[124KB] |
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| IP Telephone Handset 4038/4039/4068 - User Manual |
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[4.8MB] |
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| IP Telephone Handset 4068 - Cheat Sheet |
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[253KB] |
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| Telephone Handset User Guide - Premium Reflexes |
- |
[108KB]
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| Telephone Handset User Guide - Advanced Reflexes |
- |
[191KB] |
- |
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| Telephone Handset User Guide - IQ560E Analogue |
- |
[894KB] |
- |
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| Telephone User Guide - Tent Card |
- |
[143KB] |
- |
|
| Telephone Headset - Configuration and User Guide |
- |
[85KB] |
- |
|
| Voice Mail - Telephone Quick Reference Guide |
- |
[298KB] |
- |
|
| Voice Mail - Wallet Card |
- |
[111KB] |
- |
|
| Phone Book Administrators - Quick Reference Guide |
- |
[37KB] |
- |
- |
| |
| Microsoft Office 2007 |
| Microsoft Office 2007 |
- |
[123KB] |
- |
- |
| Microsoft Access 2007 |
- |
[224KB] |
- |
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| Microsoft Excel 2007 |
- |
[176KB] |
- |
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| Microsoft Powerpoint 2007 |
- |
[143KB] |
- |
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| Microsoft Word 2007 |
- |
[148KB] |
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| Microsoft Outlook 2007 |
- |
[271KB] |
- |
- |
| |
| Web Development |
| Using & Administering Contribute CS3 (Comprehensive) |
- |
[5.31MB] |
- |
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| Using & Administering Contribute 3 |
- |
[3.48MB] |
- |
- |
| Using Contribute within the QUT Environment |
- |
[69KB] |
- |
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| Contribute Demonstration Videos |
|
- |
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| Editing Guides |
|
- |
- |
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| |
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|
| Off Campus Access |
| Eduroam |
|
- |
- |
- |
| Global Roaming |
|
[343KB] |
- |
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| Secure Access Services (SAS) |
|
- |
- |
- |
| QUT Dial-In |
|
- |
- |
- |
| |
| Assessment Systems and Services |
| AMS - Unit Co-ordinator - Quick Reference Guide |
- |
[399KB]
|
- |
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| AMS - Head of School - Quick Reference Guide |
- |
[710KB] |
- |
- |
| AMS -
Import Final Grades - Quick Reference Guide |
- |
[81KB] |
- |
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| AMS - Grade Centre Transfer to AMS - Quick Reference Guide |
- |
[260KB] |
- |
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| AMS - Guidelines to Grade CentreTransfer to AMS |
- |
[233KB] |
- |
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| AMS - FAQ's (General) |
- |
[120KB] |
- |
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| AMS - FAQ's (Unit Co-ordinator) |
- |
[175KB] |
- |
- |
| AMS - FAQ's (Administrators) |
- |
[222KB] |
- |
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| AMS - FAQ's Final Review Process |
- |
[580KB] |
- |
- |
| AMS - Creating Unit Plan |
|
|
[1.14MB] * |
* no audio |
| AMS - Enter results and unit approval |
|
|
[1.63MB] * |
* no audio |
| Guidance on applying roles in AMS |
- |
[108KB] |
- |
- |
| Assessment Flow by Role |
- |
[164KB] |
- |
- |
| Curwen Results System - Quick Reference Guide |
|
[66KB] |
- |
- |
| (Please contact the IT Helpdesk to arrange installation of the Curwen software) |
| |
| Academic Database |
| Academic Database User Guide - Unit Outlines |
- |
[1.23MB] |
- |
- |
| Academic Database User Guide - Courses and Study Area A |
- |
[1.03MB] |
- |
- |
| |
| |
| Internet Access Service Quick Reference Guide |
- |
[153KB] |
- |
- |
| Enable Pop Ups Guide - Internet Explorer 6/7 |
|
- |
- |
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| Enable Pop Ups Guide - Firefox |
|
- |
- |
- |
| Enable Pop Ups Guide - Safari |
|
- |
- |
- |
| |
| IT
Security |
| IT Security |
|
- |
- |
- |
| |
| Genesys |
Call Centre Pulse+ User Guide
(Source: Nexus Training Solutions)
|
- |
[108KB] |
- |
- |
Configuration Manager User Guide
(Source: Nexus Training Solutions)
|
- |
[301KB] |
- |
- |
CC Analyser Canned Reports
(Source: Genesys Telecommunications Laboratories) |
- |
[140KB] |
- |
- |
QUT Softphone User Guide
(Source: Integ) |
- |
[292KB] |
- |
- |
CC Analyser User Guide
(Source: Nexus Training Solutions) |
- |
[166KB] |
- |
- |
| Genesys Operations Manual |
- |
[67KB] |
- |
- |
| |
| ITSM Frontrange |
| ITSM Incident Overview |
- |
 [1.3MB]
[952KB]
|
- |
- |
| ITSM Problem Overview |
- |
[1.5MB]
[1MB]
|
- |
- |
| |
| Training
Exercise Files |
| Below are the training exercise files and keyboard shortcuts which accompany the manuals
which are issued at the training courses provided by IT Services. |
| Adobe Acrobat 6 Professional |
|
- |
- |
- |
| Macromedia Dreamweaver MX |
Intro
[1858KB] |
- |
- |
|
| Microsoft Access 2003 |
|
- |
- |
|
| Microsoft Excel 2003 |
|
- |
|
|
| Microsoft Office 2003: What's New |
|
- |
- |
|
| Microsoft PowerPoint 2003 |
|
- |
- |
|
| Microsoft Project 2003 |
|
- |
- |
|
| Microsoft Visio 2003 |
|
- |
- |
|
| Microsoft Word 2003 |
- |
- |
|
|
| |
