User Guides


Assistance

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[Print-friendly version]

	Web page
	Portable Document File (PDF)
	Media file
	To request a hard copy (only internal QUT mail)

Service	Format

IT Services Guides
Staff and Student IT Services Guide

QUT Virtual
Student
QUT Virtual - Student Quick Reference Guide		-	-	-
QUT Virtual - Resume Builder Quick Reference Guide	-	[390KB]	-
QUT Virtual - Student ePortfolio Quick Reference Guide		-	-

Staff
QUT Virtual - Staff Quick Reference Guide		-	-	-
QUT Virtual Orientation Planner – Search (for Staff)	-	[140KB]	-	-
QUT Virtual Orientation Planner Administration – Create an Event (for Staff)	-	[527KB]	-	-
PORTIA Quick Reference Guide (A3 version)	-	[905KB]	-	-
PORTIA Quick Reference Guide (A4 version)	-	[905KB]	-	-
StaffConnect Quick Reference Guide	-	[170KB]	-

Email
Outlook 2007 Quick Reference Guide	-	[280KB]	-	-
Outlook Web Access (OWA) - Getting Started	-	[90KB]	-	-
Entourage 2004 Quick Reference Guide	-	[731KB]	-	-
Outlook 2003 with Enterprise Vault	-	[255KB]	-	-
Outlook 2003 with Enterprise Vault (Advanced)	-	[268KB]	-	-
Outlook 2003 Extended Quick Reference Guide	-	[184KB]	-	-
Outlook 2003 Manual (full comprehensive manual or by individual chapters)
Creating Advanced Rules in Outlook 2003			(19.8MB)
Creating Basic Rules in Outlook 2003			(19.5MB)
Managing Your Enterprise Vault			(14.6MB)
Outlook Web Access			(10.9MB)
Performing a Name Search			(18.3MB)
Sending Email			(24.8MB)
TRIM Information regarding Exchange/Enterprise Vault	-	[64KB]	-	-
Student Email: email@connect
Information Sheet for Staff on Student Email (December 2009)	-	[83KB]
Introduction to Fileshare		-	-	-
"Phishing" - fraudulent email messages		-	-	-
Reducing SPAM	-	[37KB]	-	-
Email Management Best Practice	-	[630KB]	-	-
Email Etiquette Best Practice	-	[255KB]	-	-
Outlook and Calendar Technical Guide	-	[430KB]	-	-
Email List Naming Standards	-	[30KB]	-	-
Interim Guidelines for Managing Electronic Records and Documents	-	[34KB]	-	-

Calendar
Calendar Outlook 2007 Quick Reference Guide		[505KB]
Calendar Outlook Web Access (OWA) Quick Reference Guide		[210KB]
Calendar Outlook Web Access (Light) Quick Reference Guide (For clients using a dialin connection, or Linux, or Mac computers)		[285KB]
Calendar Quick Reference Guide - Entourage 2004 (for clients using Mac computers)		[200KB]
Calendar Outlook 2003 Quick Reference Guide		[182KB]
Outlook Manual Chapter 11 - Working with the Calendar	-	[681KB]	-	-
Outlook Manual Chapter 12 - Appointments and Events	-	[814KB]	-	-
Outlook Manual Chapter 13 - Scheduling Meetings	-	[634KB]	-	-
Outlook Manual Chapter 16 - Managing Another User's Calendar		[577KB]
Instructions to Adjust Calendar Viewing Permissions (includes Outlook 2003, Outlook 2007 and Entourage 2004)		[192KB]

Telephones
IP Telephone Handset 4018 - Cheat Sheet	-	[62KB]	-	-
IP Telephone Handset 4028 - Cheat Sheet	-	[128KB]	-	-
IP Telephone Handset 4028 - User Manual	-	[4.6MB]	-	-
IP Telephone Handset 4038 - Cheat Sheet	-	[124KB]	-	-
IP Telephone Handset 4038/4039/4068 - User Manual	-	[4.8MB]	-	-
IP Telephone Handset 4068 - Cheat Sheet	-	[253KB]	-	-
Telephone Handset User Guide - Premium Reflexes	-	[108KB]	-	-
Telephone Handset User Guide - Advanced Reflexes	-	[191KB]	-	-
Telephone Handset User Guide - IQ560E Analogue	-	[894KB]	-	-
Telephone User Guide - Tent Card	-	[143KB]	-
Telephone Headset - Configuration and User Guide	-	[85KB]	-
Voice Mail - Telephone Quick Reference Guide	-	[298KB]	-
Voice Mail - Wallet Card	-	[111KB]	-
Phone Book Administrators - Quick Reference Guide	-	[37KB]	-	-

Smartphones
iPhone Quick Reference Guide		[327KB]	-	-

Microsoft Windows 7
Getting around the desktop		[327KB]	(21MB)	-
Personalising your PC		[745KB]	(17MB)
Finding files		[602KB]	(17MB)
Using Email & the Internet		[876KB]	(20MB)
Changing Windows 7 settings		[717KB]	(18MB)
Microsoft Office 2007
Microsoft Office 2007	-	[123KB]	-	-
Microsoft Access 2007	-	[224KB]	-	-
Microsoft Excel 2007	-	[176KB]	-	-
Microsoft Powerpoint 2007	-	[143KB]	-	-
Microsoft Word 2007	-	[148KB]	-	-
Microsoft Outlook 2007	-	[271KB]	-	-

Web Development
Using & Administering Contribute CS3 (Comprehensive)	-	[5.31MB]	-	-
Using & Administering Contribute 3	-	[3.48MB]	-	-
Using Contribute within the QUT Environment	-	[69KB]	-	-
Contribute Demonstration Videos		-	-	-
Editing Guides		-	-	-

Off Campus Access
Eduroam		-	-	-
Global Roaming		[343KB]	-	-
Secure Access Services (SAS)		-	-	-
QUT Dial-In		-	-	-

Assessment Systems and Services
AMS - Unit Co-ordinator - Quick Reference Guide	-	[399KB]	-	-
AMS - Head of School - Quick Reference Guide	-	[710KB]	-	-
AMS - Import Final Grades - Quick Reference Guide	-	[81KB]	-	-
AMS - Grade Centre Transfer to AMS - Quick Reference Guide	-	[260KB]	-	-
AMS - Guidelines to Grade CentreTransfer to AMS	-	[233KB]	-	-
AMS - FAQ's (General)	-	[120KB]	-	-
AMS - FAQ's (Unit Co-ordinator)	-	[175KB]	-	-
AMS - FAQ's (Administrators)	-	[222KB]	-	-
AMS - FAQ's Final Review Process	-	[580KB]	-	-
AMS - Creating Unit Plan			[1.14MB] *	* no audio
AMS - Enter results and unit approval			[1.63MB] *	* no audio
Guidance on applying roles in AMS	-	[108KB]	-	-
Assessment Flow by Role	-	[164KB]	-	-
Curwen Results System - Quick Reference Guide		[66KB]	-	-
(Please contact the IT Helpdesk to arrange installation of the Curwen software)

Academic Database
Academic Database User Guide - Unit Outlines	-	[1.14MB]	-	-
Academic Database User Guide - Courses and Study Areas	-	[954KB]	-	-

Internet Access Service
Internet Access Service Quick Reference Guide	-	[153KB]	-	-
Enable Pop Ups Guide - Internet Explorer 6/7		-	-	-
Enable Pop Ups Guide - Firefox		-	-	-
Enable Pop Ups Guide - Safari		-	-	-

IT Security
IT Security		-	-	-

Genesys
Call Centre Pulse+ User Guide (Source: Nexus Training Solutions)	-	[108KB]	-	-
Configuration Manager User Guide (Source: Nexus Training Solutions)	-	[301KB]	-	-
CC Analyser Canned Reports (Source: Genesys Telecommunications Laboratories)	-	[140KB]	-	-
QUT Softphone User Guide (Source: Integ)	-	[292KB]	-	-
CC Analyser User Guide (Source: Nexus Training Solutions)	-	[166KB]	-	-
Genesys Operations Manual	-	[67KB]	-	-

IT Service Management
Daily Event Coordinator (DEC) Quick Reference Guide		[37KB]
ITSM Frontrange Incident Overview	-	[952KB]	-	-
ITSM Frontrange Problem Overview	-	[1MB]	-	-
Incident Management Quick Reference Guide	-	[377KB]	-	-

Training Exercise Files
Below are the training exercise files and keyboard shortcuts which accompany the manuals which are issued at the training courses provided by IT Services.
Adobe Acrobat 9 Professional	Training material [80MB]	-	-	-
Macromedia Dreamweaver MX	Training material [1858KB]	-	-	Keyboard Shortcuts
Microsoft Excel 2007	Training material [525KB]	-		Keyboard Shortcuts
Microsoft Outlook 2007	Training material [1.40MB]	-	-	-
Microsoft PowerPoint 2007	Training material [5.9MB]	-	-	Keyboard Shortcuts
Microsoft Project	Training material [710KB]
Microsoft Visio 2007	Training material [9MB]
Microsoft Word 2007	Training material [18.0MB]	-	-	Keyboard Shortcuts