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PDF Version [106KB  ] ITS Service Guarantees and Targets
Helping make IT work for you
The Information Technology Services Client Charter outlines our vision, the core services we
provide and how we can work with you to get the most out of information technology.
ITS - Supporting QUT's Vision with leading information technology services in partnership with
the QUT community.
The Vision will be achieved by:
- Providing
innovative IT leadership informing, and informed by, best practice in industry and higher
education
- Providing
high quality, cost effective IT solutions and services
- Communicating
with clients and understanding the role of IT in attracting and retaining students and
staff
- Developing
staff that are valued, skilled, motivated and knowledgable about client enterprises
- Providing
competitive IT capability supporting teaching and learning, research, and community
service.
Helping us help you
To help us provide you with quality service, we need you to:
- Provide appropriate feedback on our services via the IT Helpdesk
(extn 84000)
- Explain your IT needs clearly and as early as possible to the Client Quality Service
representative or the IT Helpdesk (extn
84000)
- Keep us
informed of IT changes in your area
- Respond
to recommendations in the manner advised.
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